Platform Prioritisation
Identifying which review platforms genuinely influence buying decisions in your category.
Review Management
Review Management That Grows Ratings the Honest Way
We build a repeatable review engine — asking the right customers at the right moment, responding to every review on a set cadence, and tracking rating movement across every platform that influences your buyers.
Why Ratings Stall
Most businesses collect reviews accidentally, which means the loudest unhappy customers set the public rating.
- Review requests are sent inconsistently, or not at all
- Only frustrated customers feel motivated enough to post
- Negative reviews sit unanswered for weeks
- Reviews are spread thin across platforms nobody tracks
- No one measures how rating changes affect enquiries
How We Run Review Programmes
We map the platforms that actually influence your buyers, embed review requests into real customer touchpoints, agree a response protocol and tone, and report monthly on rating, volume and sentiment per platform.
What's included
Service components
Review Request Automation
Email, SMS and QR-based request flows triggered at the right point in the customer journey.
Response Management
On-brand, timely replies to positive and negative reviews within an agreed protocol.
Negative Review Triage
A structured escalation path for reviews that signal a service failure or a policy violation.
Rating Reporting
Monthly reporting on rating, review velocity and recurring sentiment themes.
Process
How we deliver it
- Step 01
Review Audit
We benchmark current ratings, volume and response rates across every relevant platform.
- Step 02
Request Flow Design
Review prompts are designed into your existing customer touchpoints and tested.
- Step 03
Response Protocol
Tone, escalation rules and approval steps are agreed before any replies go live.
- Step 04
Run & Report
Requests and responses run on a monthly cadence with reporting on rating movement.
Outcomes
What you get out of it
Higher Average Rating
Consistent requests bring balanced feedback instead of only complaint-driven reviews.
Faster Response Times
Every review gets an answer within an agreed window, which platforms and buyers both reward.
Local Search Lift
Review volume and freshness are ranking signals for local map results.
Actionable Feedback
Sentiment themes are fed back so operations can fix the underlying causes.
Why D2S
Why teams choose us for this
- Policy-compliant requests only — no incentivised or fake reviews
- Response protocols agreed with you before anything is published
- Cross-platform reporting rather than Google-only tracking
- Sentiment themes shared with your operations team, not just marketing
Industries
Sectors we work with
Healthcare & clinicsHospitality & restaurantsRetail & ecommerceAutomotive dealershipsReal estateProfessional services
FAQ
Frequently asked questions
01Can you remove a negative review?
Only when it violates platform policy — fake, defamatory or off-topic reviews can be reported for removal; genuine criticism is answered, not deleted.
02Do you offer incentives for reviews?
No, incentivised reviews breach Google and Trustpilot policy and risk your entire review profile being filtered.
03How quickly can our rating improve?
With steady review velocity, most businesses see a measurable rating shift within three to six months depending on existing review volume.
04Which platforms do you cover?
Google Business Profile as standard, plus Trustpilot, Glassdoor, Justdial, Practo, TripAdvisor or other platforms relevant to your sector.
05Do you handle responses in multiple languages?
Yes, we handle English and Hindi responses in-house and coordinate other languages where needed.
Keep exploring
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