Mention & Review Monitoring
Continuous tracking of brand mentions across review sites, social platforms, forums and search results.
Brand Reputation Management
Ongoing Brand Reputation Management, Not a One-Time Fix
We run continuous reputation programmes — monitoring mentions, generating genuine reviews, and maintaining a positive search presence — for brands that want to build and protect reputation proactively, before problems appear.
Why Reputation Slips Without a Programme
Brands that only think about reputation when something goes wrong end up constantly reacting instead of building a durable position.
- No systematic process for asking satisfied customers to leave reviews
- Mentions across review sites, forums and social media go untracked until they escalate
- Search results for the brand name are left to whatever ranks naturally, good or bad
- No consistent response process for reviews, positive or negative
- Reputation only gets attention after a complaint has already gone public
How We Run Ongoing Reputation Programmes
We set up monitoring across review platforms, search results and social mentions, build a genuine review generation process into your customer journey, and maintain a consistent response cadence so reputation is actively managed month to month.
What's included
Service components
Review Generation Process
Systematic, policy-compliant processes to prompt genuine customers to leave reviews on relevant platforms.
Review Response Management
Timely, on-brand responses to reviews and public feedback, positive and negative.
Search Result Presence
Ongoing work to maintain a positive, accurate presence in search results for your brand name.
Social Listening
Tracking of social conversations to catch emerging issues before they escalate.
Process
How we deliver it
- Step 01
Baseline Audit
We map current review scores, mentions and search presence to establish a starting point.
- Step 02
Monitoring Setup
Alerts and tracking are set up across the platforms most relevant to your industry.
- Step 03
Review Generation Rollout
A review request process is built into your existing customer touchpoints.
- Step 04
Monthly Response & Reporting
Reviews and mentions are responded to on a set cadence, with monthly reporting on trends.
Outcomes
What you get out of it
Steady Review Growth
A consistent review generation process builds review volume and rating over time, not in spikes.
Early Issue Detection
Ongoing monitoring catches negative trends while they're still small and manageable.
Consistent Brand Voice
All public responses maintain a consistent, on-brand tone across every platform.
Reduced Crisis Risk
A well-maintained reputation baseline reduces how damaging any single incident can be.
Why D2S
Why teams choose us for this
- Genuine, policy-compliant review generation only
- Monitoring across review sites, social and search together
- Monthly reporting on reputation trends, not just incident counts
- Built to prevent crises, not just react to them
Industries
Sectors we work with
Healthcare & clinicsHospitality & restaurantsReal estateRetail & ecommerceAutomotive dealershipsProfessional services
FAQ
Frequently asked questions
01How is this different from crisis-focused reputation repair?
This is an ongoing, proactive programme for brands without an active crisis; reputation repair is for actively remediating existing negative results or incidents.
02Will you ask customers for reviews on our behalf?
Yes, we build a review request process into your customer journey, always following platform guidelines and only prompting genuine customers.
03Which review platforms do you monitor?
Google, industry-specific platforms relevant to your business, and social mentions are covered as standard, with additional platforms added based on your industry.
04How long before we see improvement in our review scores?
Review scores typically start shifting within a few months of consistent review generation, though the exact timeline depends on your current review volume and rating.
05Do you respond to reviews on our behalf or do we approve responses first?
We agree on a response protocol upfront — some clients want every response reviewed before posting, others prefer we respond directly within agreed guidelines.
Keep exploring
Related services
Build a Proactive Reputation Programme
Get a baseline audit of your current reviews and mentions before setting up an ongoing reputation programme.